Here is an article published in Medical Home News regarding ThedaCare's work in redesigning outpatient care.ThedaCare calls this The New Delivery Model but it represents a lot of the work that most people in the country are describing as the medical home.View article below.
ThedaCare has not dubbed it's redesigned ambulatory care process a "medical home". Interestingly, recent feedback from national focus groups of patients suggests that designation is considered by patients to be focused on organizations not focused on them. Since ThedaCare's strategy has always been to deliver better patient value the actual customers(patients) have been heavily involved in the design process. In other words,most of the work on redesigning ambulatory care has been done with extensive feedback from the voice of the customer. Unfortunately, nationally the medical home work has been designed by people in conference rooms without any feedback from patients. In fact, whether it's the recently passed healthcare legislation or publications from accrediting agencies there is almost no discussion about what patients really want.
In the following article we try to document what patients want rather than what Washington policy wonks think they want.In addition to the ambulatory care redesign work we also provide an update to the inpatient redesign work at ThedaCare , Collaborative Care. Both revolutionary process redesigns were created by using the the healthcare lean methodology.
Medical Home News - June 2010
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