Former Treasury Secretary Paul O'Neill along with Toyota researcher Steven Spear and Richard Shannon M.D.,Chair of the University of Pennsylvania Medicine Department spent the last two days at the front line observing ThedaCare's lean transformation work.
Paul O'Neill is a stickler on quality. In fact, during his tenure as CEO of Alcoa he made it the safest company in the world by applying continuous improvement principles. Specifically, by using the Toyota Production System to continually improve.
It was an honor and a privilege to have him on site at ThedaCare for 2 days going to the floors and observing the work of ThedaCare's nurses and doctors as they apply the quality improvement principles they have been learning using lean methodology. He was energized by what he saw and he was interviewed in the following article by a local newspaper reporter about his reactions.
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