|Southern Illinois Healthcare leaders have learned that establishing agreed-upon behavioral expectations enables teams to perform at the top of their capability.
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- How to define a group's identity
- How active listening can help influence behavior
- Using open-ended questions
- and more...
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This model requires that leaders let go of control, create a group identity, create moments for reflection by engaging the employee or team through active listening, probing deeply with open-ended questions, and holding employees to act and live the team established behaviors.
We believe building a system that includes the four steps we have outlined can improve team dynamics and deliver better outcomes for patients. Who else to do this now than us? In the words of the Hopi Nation, “We are the ones we have been waiting for.”