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Organization Transformation Blog # 7 Process:Standard Work

Posted on by John Toussaint

This 7th blog on organizational transformation again is under the rubric of process, standard work, and it is a key part of the Methodology of lean. Standard work is the codified work sequence that comes about as a result of improvement activity. When a care process is changed the staff and physicians delivering that care act differently […]

Lucian Leape challenges medical educators

Posted on by John Toussaint

This paper titled, Unmet Needs, outlines a number of fundamental flaws in the present medical education system.   I have commented in presentations,in articles,and now in a book the Lean enterprise Institute will publish in June that the shame and blame culture instilled in our medical schools is our biggest barrier to patient care improvement. This paper by […]

Blog #8 Organizational Transformation: People; Leadership

Posted on by John Toussaint

This is the 8th in a series of blogs devoted to organizational transformation. We have covered Purpose, Process and now are going to cover the hardest part, People.   In a system wide transformation the most challenging part is transforming the way people think. Coming from a top down autocratic environment (which is the current […]

Mr Toyota Responds

Posted on by John Toussaint

The following article by the Toyota CEO Akio Toyoda outlines the renewed focus Toyota has on quality. It’s called “Back to Basics for Toyota” and was published in the Wall Street Journal opinion section today. Toyota is testifying in front of congress today for quality missteps that have rarely happened before. The quality of their product […]

Organization Transformation Blog # 3 Process:Transparency

Posted on by John Toussaint

The 3rd entry in this series on organizational transformation using lean comes again,under the rubric of Process:Transparency is one of the keys to improvement but there are critical core characteristics of implementation that can make or break success.   Admitting mistakes is not easy. Look at the problems Toyota is dealing with because of their […]

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