Patient-Centered Strategy

Is your organization committed to improving your customers’ experience? Can you quickly adapt to changing customer needs and market conditions with a system to learn rapidly and adjust course? In today’s quick-paced environment, learn how to both nimbly develop and test a successful strategy as well as connect the system for managing your strategy to your lean management system.

Strategic planning is the process of choosing a set of breakthrough initiatives that create new, relevant, and differentiating value for patients, and propel the organization toward its vision, or True North; then deploying those initiatives under conditions of uncertainty and competition. You must learn quickly through disciplined, rapid experimentation as you implement these initiatives to create this unique value for customers.

Through this program, learn a framework to define and draft new strategies aligned with achieving your organization's aspirations or True North, focused on creating value for the patient. Learn how to test your most important assumptions and develop fail-fast experiments while balancing these breakthrough initiatives with your improvement system to close the gap on True North, deploying priorities in a respectful way.

At the end of this session, participants will be able to:

  • Learn and practice the key components of a strategic management system in a lean organization.
  • Demonstrate how to apply the P-D-S-A cycle to develop and implement clear, concise strategic initiatives to achieve True North.
  • Express how the organization’s lean management system, continuous improvement, strategy deployment, and True North connect to focus and align work within the organization.

Schedule: 1 day (8:00 am – 4:00 pm)

Pre-reading: "Where’s the Strategy in Strategy Deployment?" a Catalysis whitepaper by Jeff Hunter

Recommended Reading: Patient-Centered Strategy: A Learning System for Better Care by Jeff Hunter

Recommended Prerequisite Sessions: None

Who Should Attend: Clinical and nonclinical leaders across the healthcare industry involved in making or implementing strategic decisions


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