Mark Graban

Mark Graban is the author of the Shingo-Award-winning book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement.” Mark is also co-author, with Joe Swartz, of “Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements” (also a Shingo recipient) and “The Executive Guide to Healthcare Kaizen.” In 2018, he released “Measures of Success: React Less, Lead Better, Improve More” and his newest book, released in June 2023 is “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.”

He serves as a consultant to healthcare organizations through his company, Constancy, Inc. and is also a senior advisor to the technology company KaiNexus. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. Mark and his wife live in Texas.