Product Description
The behaviors and actions of healthcare leaders are directly associated with life or death for patients. This remarkable true story explains how South African leaders changed, unleashing the creativity and energy of staff to save lives. The authors explain how they achieved results, and the reader will be challenged to improve their own leadership skills utilizing the actionable tools provided.
PUBLISHED REVIEWS
Every Patient Counts packs more insights per page than any other book of the many I read on applying lean thinking and practices to healthcare. In addition to learning the ins and outs of introducing lean management to a hospital, the reader benefits from hearing the inspirational story of revolutionizing healthcare delivery where it was desperately needed in Africa. If such improvement is achievable in South Africa, surely it can be anywhere. All that is needed is the knowledge and the will. Kudos to the authors and to the healthcare improvers you will read about in Every Patient Counts.
—John Shook
Past Chairman and CEO, Lean Enterprise Institute
When does a journey begin? With first steps, the preparations, the years that preceded even the idea, when frustration grew about ‘where we are’? Whatever it was, Mr. Dube and his senior staff began their improvement journey when the opportunity came. When Dr. Toussaint met Mr. Dube, he committed to make Catalysis available to sustain and propel the journey to the next level. The Leratong journey story towards improved quality of care is inspiring. A good place to start a journey. But good preparation and support along the way are also necessary. I commend this book to you to inspire you to start or sustain your journey.
—Prof. Norman Faull,
Chairman, Lean Institute Africa
Treating a patient, much like transforming an organization, requires a situational approach. They have unique backgrounds, attributes, symptoms, and available resources. In Every Patient Counts, Grey Dube and John Toussaint tell us about the remarkably successful transformation of an under resourced hospital in South Africa. This book is for any leader who relates to the mantra, “reach for your mind before reaching for your wallet,” which is to say, it’s for any leader who embraces the kaizen mindset.
—Josh Howell
CEO of Lean Enterprise Institute
Every Patient Counts is an enlightening book that catalogues how Lean Management approach was employed to change the organisational culture, qualitatively improve the quality of healthcare, and save lives at Leratong Hospital, in the Gauteng City Region. This book is a historical record of what was achieved in Leratong Hospital under able and phenomenal leadership. It is also an inspiration and leadership manual on how with dedication, the application of lean management can improve the quality of public services and meet the needs of citizens. I also unreservedly commend this book to the public managers, academics, researchers, and students.
—David Makhura
Former Premier, Gauteng Province
The work done by Mr. Grey Dube and the Gauteng Department of Health exemplifies transformative leadership and innovation in healthcare, especially in resource-constrained environments. Through the introduction of lean management principles at Leratong Hospital, they catalyzed a dramatic transformation in patient care and operational efficiency. The significance of this work lies in its scalability and adaptability. The approach not only improved outcomes at Leratong Hospital, it inspired broader systemic changes within Gauteng’s framework. It demonstrated that in underfunded settings imaginative leadership and continuous improvement yield transformative results. This serves as a model for healthcare systems worldwide to emulate.
—Lesiba Arnold Malotana
Head of Department, Gauteng department of Health & Wellness
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