Discounts/Product Order Information

United States Customers

Order Online:

Order from our secure website 24 hours a day, seven days a week.

Order by Phone:

Call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday.

Customer Service Inquiries:

If you have questions about our products, placing an order, or the status of your order, please call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday, or send us an e-mail at orders@createvalue.org.

Payment:

We accept checks or credit cards (American Express, Discover, MasterCard, and Visa). All orders require pre-payment. Mailing address: 100 West Lawrence Street, Suite 422, Appleton, WI 54911

Discounts:

Our web site automatically calculates the following discounts when more than one copy of a book is purchased at a time.

10% discount off of the price if you buy from 10-20 books of the same title at the same time. This discount applies to any book in our store.

15% discount off of the price if you buy from 21-35 books of the same title at the same time. This discount applies to any book in our store.

20% discount off the price if you buy 36-50 or more books of the same title at the same time. This discount applies to any book in our store.

25% discount* off the price if you buy 51 or more books of the same title at the same time.
*This discount only applies to the following titles: On the Mend, Potent Medicine, Beyond Heroes, and Management on the Mend.

These quantity discounts cannot be used in conjunction with coupon discounts. All prices are in US Dollars and are subject to change without notice.

Shipping and Handling:

Please provide a mailing address, no P.O. Boxes. Shipping and handling costs will be calculated and added to the amount of your order. Charges are calculated according to weight, size, and geographic zone. We offer UPS ground, next day, 2nd day, and 3rd-day services. Orders are processed Monday - Friday from our Massachusetts-based facility. All orders will ship within 2 business days. Orders placed before 11:30 a.m. (Central Time) will typically ship the same day. For special requests regarding shipping, please call Catalysis at (920) 659-7500.

Sales Tax:

Orders shipped to customers in Wisconsin will be assessed sales tax at the current Wisconsin sales tax rate.

Returns & Price Adjustments:

Books: Books in clean, saleable condition may be returned within 30 days for a full refund. All returned merchandise must be pre-arranged by calling Catalysis at (920) 659-7500 or by email at orders@createvalue.org for processing instructions.

Audio, Video, and other Electronic Media: Returns of electronic media will only be accepted for damaged or incorrect shipments.

Order Confirmation:

Once your order has been confirmed, a follow-up email will be sent to you with details of your purchase. Please use that email confirmation as your receipt of purchase. An additional email will be sent with the shipment tracking number once your order has been shipped.

Worldwide Customers

Order by Phone:

Call (920) 659-7500 between 8:00 A.M. and 4:30 P.M. (CT) Monday-Friday or email us at orders@createvalue.org.

Customer Service Inquiries:

Payment:

We accept checks or credit cards (American Express, MasterCard, Visa). All orders require pre-payment. Pro-forma invoices are available upon request. International purchase orders are not accepted.

Worldwide Book Distribution:

For your convenience, the books that are published by Catalysis, Potent Medicine, Beyond Heroes, and Management on the Mend, and the DVDs Thinking Lean at ThedaCare and Moving Beyond Budgets in Healthcare are available for sale by the following distributors:

Worldwide - Baker & Taylor If you wish to order more than one or two books, register for a new International Account with Baker & Taylor

Returns & Price Adjustments:

We do not accept returns on book or electronic media orders that have been shipped out of the United States.