Are your coaching techniques developing problem solvers? The impulse is generally to help the person or persons being coached. The intent can be to correct the person, to correct the performance or problem, or to prompt the person to become self-correcting. The point is that each for these kinds of coaching has a different purpose. An even more important point is that each has a very different impact on the person or persons being coached.
Our tendency is to think all forms of coaching are basically the same. This is despite being aware that what an athletic coach yelling on the sidelines and a coach using Socratic questioning are doing is very different and done for different reasons. One purpose of this workshop is to increase recognition that the method of coaching needs to match the intent for coaching. The primary purpose, however, is to focus on the approach to coaching that is most conducive to developing engaged and capable employees who can function in a lean problem solving/continuous improvement environment.
Specifically, the session will introduce, demonstrate and provide opportunity to understand and practice the skills in coaching using Humble Inquiry Questioning. In his book, Helping, Edgar Schein makes a point that also applies to coaching. He says, the point is that help is only helpful if it’s experienced as helpful by the person being helped. And he introduces “Humble Inquiry” as the way to learn what help the person wants and with what. This skill is critical for developing self-directed problem solvers.
As an outcome of this workshop participants can expect the following benefits:
- Outline recent social neuroscience research and its implications for coaching for sustained performance improvement
- Choose the coaching approach to match the intent of the coaching
- Demonstrate the use open-ended and non-leading questioning more consistently to prompt awareness and thinking as a coach
- Practice listening skills and focus on what individuals are saying and thinking, a basis for effective humble inquiry.
- Develop coaching relationships that are learning partnerships creating problem solvers without taking over the problem-solving.
Faculty: David Verble
Schedule: 1 day (8:00 am – 4:00 pm)
Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar H. Schein
Recommended Prerequisite Sessions: None
Who Should Attend: Clinical and nonclinical leaders across the healthcare industry
Fort Myers, FL April 18, 2018