Innovation in Healthcare

Is your organization struggling to adapt to value-based payment? This shift in payment is a threat to the current business model most health systems’ revenues are built on. It also presents an opportunity to design and develop radically different models of care delivery. This capability, referred to as care model innovation, is different from traditional lean improvement efforts such as kaizen events and daily continuous improvement. It requires different systems and processes that most health systems do not have today. Consequently, some organizations are struggling to deliver breakthrough results.

This workshop serves as an introduction to the care model innovation capability through the lens of the development and diffusion of the Care in Place program at Atrius Health, a large multi-specialty and primary care physician group in eastern Massachusetts. Atrius developed a repeatable care model innovation process and its first full innovation project resulted in the creation and diffusion of an elder urgent home care program, Care in Place. This new model reduced ER visits and hospitalizations while achieving excellent patient and provider experiences.

At the end of this session, participants will be able to:

  • Demonstrate awareness of the process, people, and space necessary for care model innovation.
  • Recognize how care model innovation relates to enterprise strategy development and deployment.
  • Explain the differences between process improvement and care model innovation, including the relationships between teams.
  • Describe how care model innovation relates to model cell development.
  • Articulate how value-based payment creates an opportunity for innovation.

Schedule: 1-day (8:00am - 4:00pm)

Pre-reading: None

Recommended Reading: Healthcare Disrupted: Next Generation Business Models and Strategies by Jeff Elton and Anne O'Riordan, Winning the Brain Game by Matthew May, "How Atrius Health is Making the Shift from Volume to Value" from Harvard Business Review by Ted Toussaint, Karen DaSilva, John S. Toussaint

Recommended Prerequisite Sessions: None

Who Should Attend: Clinical and nonclinical leaders across the healthcare industry


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