Designing a Coaching System for Your Organization: Creating Connections to Enable Performance

Is your organization struggling to develop leaders as coaches, despite having an active management system in place and investing in developing coaching capabilities internally? One of the ultimate success factors of implementing a management system is that it creates a culture of learning throughout the organization where we can observe leaders being true coaches. The challenge is that putting such a system in place isn’t as simple as it sounds.

As an organization matures their improvement systems and daily management structures, the result becomes a system of systems. One of the critical systems required for creating a culture of organizational excellence with sustained improvement is a Coaching System. In this environment, leadership is responsible for designing systems to enable the performance and ideal behaviors required.

During this workshop, we will focus on how to take the necessary steps to create the right environment for coaching, how to use internal resources, and how to connect all the elements of the Lean Management System in a dynamic learning environment.

At the end of this session, participants will be able to:

• Articulate the value of a coaching system in an environment of organizational excellence
• Describe the elements of a sustainable coaching system
• Use current organization resources to begin developing an internal coaching system
• Practice coaching through interactive simulation and case scenarios
• Create the first draft of a plan to implement a coaching system within their organization

Schedule: 1-day (8:00am – 4:00pm) in person or two 4-hour sessions for virtual

Pre-reading: “The Leader as a Coach” by Herminia Ibarra and Anne Scoular, “The Five Changes Great Healthcare Leaders Make to Develop an Improvement Culture” by John Toussaint, MD and Susan Ehrlich, MD

Recommended Reading: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare by John Toussaint, MD and Kim Barnas, Humble Inquiry by Edgar Schein

Who Should Attend: Clinical and nonclinical leaders across the healthcare industry