Mercy St. Louis shares how their PI Team is helping in this time of crisis. A Vice President of Process Improvement and a Lean Specialist are managing the day-to-day process development, questions fielding, and workflow development for: • Workflow and criteria for COVID-19 testing for physicians and providers • Database and process for notifying physicians […]
https://createvalue.org/articles_and_news/process-improvement-teams-can-help-covid-19-crisis/
“Moving at the speed of trust” was the phrase a senior physician leader used during my recent Patient-Centered Strategy workshop. His observation was that senior leadership teams struggle because prioritization and deselection require real choice-making among alternatives. It requires a team to say “not now” to a good idea because the capacity does not exist […]
https://createvalue.org/blog/prioritization-and-deselection-moving-at-the-speed-of-trust/
Part of my role at Catalysis is to work with our Catalysis Healthcare Value Network members to help them accelerate the cultural transformation at their organizations. One way we do this is through what we call the discovery process. The goal of the process is to get a broad perspective on how an organization is […]
https://createvalue.org/blog/five-things-mature-lean-organizations-common/
Often people are doing improvement work, but they are not entirely sure whether those improvements are having an impact. One way to see the impact is with a scorecard. This element of the lean management system allows us to understand our performance at a unit level, prioritize improvement, and respond to underperformance. All elements of […]
https://createvalue.org/blog/how-to-create-an-area-scorecard/
The overall objective of a lean management system is to develop people to solve problems and improve performance. A lean management system can help an organization learn and understand their business, create alignment within the organization, enable problem-solving in the gemba, and sustain improvements. The lean management system is made up of ten interdependent components […]
https://createvalue.org/blog/manage-culture-continuous-improvement/
A daily huddle can go by many names; improvement huddle, performance huddle, just a huddle, whatever you want to call it. No matter the name, there are many reasons to implement a daily huddle; for example, to facilitate continuous daily improvement, engage your team in problem solving, and help your team understand the importance of […]
https://createvalue.org/blog/dos-and-donts-of-implementing-a-daily-huddle/
If you encourage staff to identify defects, you better have a process to solve them. Often the first step is to bring those defects forward to a huddle. In the book Beyond Heroes, we recommend that this conversation occurs at a huddle board (visual management) with your staff. During this huddle, you identify and discuss […]
https://createvalue.org/blog/take-action-problem-solving-process/
Did you know that back in the early underground mining days, miners were dying because of deadly gases that would seep into the mines? They learned that canaries, hanging in cages within the mines, would die long before the levels of gas were deadly to humans. This was their early warning system for action. This […]
https://createvalue.org/blog/did-you-see-the-canaries-2/
As I visit healthcare organizations around North America, people come forward sharing concerns that they are hitting a wall, even within the management system. Often what I hear is that they have implemented stat sheets and huddles, but not all of them have implemented a performance review process. The management system is just that—a system! […]
https://createvalue.org/blog/know-problem-solving-driving-improvement/
When I tell people that I do “innovation” at Catalysis I usually get some puzzled looks. This is often followed by questions like, “what is that?” or “what exactly do you do?” I don’t blame them, “innovation” has become a buzzword with a variety of meanings depending on who you ask. I want to explain […]
https://createvalue.org/blog/customer-value/
