Longtime friend of the Center, Dr. Jack Billi (University of Michigan Health System), has taken the time to show us how improvement work can be easy and straightforward. In this short six-minute video, he demonstrates how he achieved 100% compliance with hand washing--an important process for all healthcare professionals. Using the scientific method, he hypothesized, trialed, studied, and adjusted until he achieved the results he was looking for. Thank you, Dr. Billi, for showing us that improvement work does not have to be daunting, and it's something each of us can do.
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